Our response to Covid is ever evolving. While our lobby remains closed, we are no longer requiring masks to enter the building with your pets but we still recommend it. You’ll see a few of our staff members have elected to continue wearing masks too, so don’t be shy if wearing a one makes you feel more comfortable!
When do we invite clients to come in with their pets?
Scheduled Appointments: once the exam room is prepped and the doctor is ready, a technician will come to your car. One adult may come in with the patient, as long as they have not been sick. Please do remain seated during the exam and avoid crowding the exam table.
Euthanasia Procedures: all members of the patient’s family are invited in as long as they have not been sick.
When do we ask clients to wait in their cars for the duration of their visit?
Work In Appointments: work in appointments are squeezed in between our scheduled appointments in an attempt to avoid making sick patients wait until a regularly scheduled appointment is available. If your pet is scheduled as a work in, we ask you to remain in the car.
Surgical Check Ins: please call or text to check in upon arrival. A technician will come to your car to review pre-surgical paperwork with you. Once completed, your technician will bring your pet in for you. No need to get out of the car!
Boarding Check Ins: please call or text to check in upon arrival. A technician will come to your car to complete boarding paperwork with you. Once completed, your technician will bring your pet and their personal belongings in for you. Depending how big their overnight bag is, this may take more than one trip! Your patience is appreciated.
Medication & Diet Pick Ups: please call or text upon arrival in the parking lot. We will make payment arrangements and bring the product out to you.
***IMPORTANT NOTE ABOUT REQUESTING MEDICATION REFILLS***
PLEASE ALLOW 24 HOURS FOR REFILL REQUESTS. Our staff is very busy with your pets inside the building. The times available for us to prepare prescriptions can be very limited. By requesting a 24 hours notice, we can guarantee your order will be ready after that 24 hour timeframe and help you avoid a wasted trip. Check out our online pharmacy to learn about having your pet’s prescription shipped directly to your home!
When will our lobby reopen?
Though it’s been more than a year, our long-time clients might remember our lobby as being a friendly, cozy room. We all know cozy is real estate speak for SMALL. The rest of our clinic building is also “cozy”. In the year plus since the lobby has been closed, the request for care has skyrocketed. With 2.5 doctors, we shouldn’t be struggling to meet this demand, but we are because of the aforementioned “coziness”. The obvious answer is a new building. A new building, however, is certainly not an easy answer. In the meantime, we have decided to transform the lobby into an additional exam/treatment room, an experiment we look forward to testing in the very near future.
